822000Activities of call centres
電話服務中心活動
Why 6 digits?
HSIC subclasses are 6 digits. The first four match the international ISIC class; Hong Kong adds a two-digit local suffix for finer detail, especially across its import and export trade, so a code steps from a 4-digit class straight to a 6-digit subclass. More on the HSIC structure.
This activity encompasses the operation of call centres that provide various services including telemarketing, telephone answering, and handling inquiries. It also includes message delivery services and voice mailbox services, facilitating communication between businesses and their customers.
This classification includes
- message delivery services
- taxi and lorry call centre services
- telemarketing services
- telephone answering services
- telephone call centre operation
- telephone enquiry services
- voice mailbox services
Licences and approvals
What this activity needs to operate
No sector-specific licence applies to this activity. It can be set up as a standard Hong Kong company without extra regulatory approvals. Premises-based or product-based permits can still apply case by case; Emerhub confirms the exact position during scoping.
Offshore profits claim feasibility
LowCall centre activities are typically performed within Hong Kong, serving local customers. Contracts are usually negotiated and concluded in Hong Kong, making it difficult to qualify for offshore treatment. The nature of these services ties them closely to the local market.
Business registration wording
Suggested business nature for this activity
English
CALL CENTRE OPERATIONS AND TELEMARKETING SERVICES
49/60 characters
Chinese 中文
電話服務中心及推廣服務
11/30 characters
Standard compliance
Compliance every Hong Kong company shares
Beyond anything specific to this activity, every Hong Kong company handles two-tiered profits tax, the annual return (Form NAR1) within 42 days of its incorporation anniversary, audited accounts, MPF enrolment for staff, and a company secretary. Emerhub runs all of it on your behalf.
See the full Hong Kong compliance calendarFrequently asked questions
Do I need a license to operate a call centre?
Yes, you may need to comply with local regulations and obtain necessary licenses depending on the services offered.
What are the tax implications for call centres?
Call centres operating in Hong Kong are subject to local tax laws, including profits tax on income generated within the territory.
Can I operate a call centre remotely?
While remote operations are possible, the services must still comply with local regulations and may require a physical presence in Hong Kong.
Incorporate in Hong Kong
Starting a activities of call centres business in Hong Kong?
Emerhub incorporates your company, registers the business nature above with the IRD, files every licence application, and runs your company secretary and compliance calendar. You provide the documents; Emerhub handles every government interaction.
Start incorporation with Emerhub